Information we collect

We may collect your name, email address, phone number, billing details, business information, course progress, support messages, and standard website usage data such as browser type, IP address, and device information.

Where a purchase is made, payment details may be processed by trusted payment providers and are not stored in full on this website.

How we use your information

• To create and manage your account.
• To process enrolments, orders, invoices, and refunds.
• To deliver courses, services, accelerator applications, and customer support.
• To send important updates about your purchases, applications, or account.
• To improve the website, learning experience, and service delivery.
• To send marketing updates where you have opted in or where permitted by law.

Sharing and security

We only share information with service providers who help operate the website or deliver business functions such as hosting, payments, email communications, analytics, and customer support. We may also disclose information where required by law, regulation, court order, or to protect our legitimate rights.

We use reasonable technical and organisational safeguards to protect personal information, but no internet transmission or storage system can be guaranteed to be completely secure.

Retention and your rights

We keep personal data only for as long as necessary to provide services, comply with tax and legal obligations, resolve disputes, and maintain business records.

Under the Kenya Data Protection Act, 2019, you may have rights to be informed, access your data, request correction, request deletion, object to certain processing, request portability where applicable, and withdraw consent for marketing communications.

Contact us

For privacy questions or data requests, contact hello@finsmarthub.africa or call +254 700 000 000. We may request reasonable verification before acting on sensitive requests.